Now Hiring - Sales Manager - SFO (Remote) in San Francisco, CA

Description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.

In this role as a Sales Manager, your responsibilities will be to manage a geographic portfolio of mid to large corporate accounts. Responsible for responding to RFPs, negotiating discount agreements and managing program performance. Primary focus to increase revenue, share and improve program profitability through analysis, creation and implementation of Sales programs and new business development, ongoing account management and resolution of customer issues. Demonstrates understanding of the customer’s travel patterns, key influencer priorities and travel management practices. Uses consultative selling and leadership accessibility to build strong, “trust based” relationships within client hierarchy to establish United as a critical strategic business partner. Works closely with Director and joint venture airline partners. Highly visible within the business travel and local community.

Key Responsibilities:

• Portfolio maximization and opportunity analysis: Conducts in depth data analysis, captures market intelligence, and leverages input from multiple stakeholders to create unique contractual and non-contractual client solutions that enhance share, profitability and customer loyalty. Responds to RFPs, establishes goals and consistently monitors and drives goal achievement. Implements tactical pricing and Mileage Plus incentives and leverages online booking tool display tactics in highly competitive markets and lucrative revenue streams. Carefully monitors performance data and ensures that action is taken to quickly address opportunities and threats. Supports new routes through data mining, identifying and targeting revenue/promotional opportunities across the portfolio and community.
• Account management, business planning, and administration: engages in day-to-day account management responsibilities; logs activities, account plans and progress towards assigned goals in Salesforce. Captures competitive intelligence; develops monthly/quarterly customer reviews including performance reporting and preparation of client-facing presentation materials; maximizes ROI within an assigned budget and; resolves complex customer service issues.
• New business acquisition: seek and target new business relationships: grows portfolio by identifying, cultivating and contracting new and incremental small to mid-size corporate agreements. Understands and promotes direct and alternate booking channels, including New Distribution Capabilities (NDC).
• Collaboration: coordinates client proposals and agreements with sales colleagues, alliance partners and internal departments: ensures agreement integration and revenue/share maximization.
• Client and industry engagement: cultivates healthy and productive business relationships with clients, including executive engagement. Visible at client, industry, Business Travel Association (BTA), civic, and community events.

NOTE: This position will require approximately 15% travel and provides for a US-based remote work arrangement ideally in the San Francisco bay area. The salary for this position is $72,760 to $114,840, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Qualifications

What’s needed to succeed (Minimum Qualifications):

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor's Degree or equivalent work experience
• Three to five years equivalent experience with increasing levels of responsibility or two years of airline sales or travel industry experience (supplier, consultant, Travel Management Company, etc.)
• Foundational understanding of airline sales or travel industry sales
• Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word and Salesforce)
• Communication and analytical ability
• Assertive, energetic and results orientation
• Ability to create and deliver client-facing presentations
• Ability to cultivate business partnerships
• Travel within assigned territory with periodic travel to other destinations as required for internal and customer meetings.
• Must be legally authorized to work in the United States for any employer without visa sponsorship
• Comfortable with public speaking

What will help you propel from the pack (Preferred Qualifications):

• MBA degree
• Three years of account management experience in airline industry or travel industry (supplier, consultant, Travel Management Company, etc.)
• Experience or knowledge in Finance, Network Planning, Revenue Management, Marketing, Loyalty, and Alliances
• Strong negotiation skills
• Knowledge and user experience of the company's systems and data sources used within Sales
• CTE/GLP Certification

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [please apply online] to request accommodation.